Refund and Returns Policy

Last Updated: August 2, 2026

At Velmio Wear, we strive to provide quality products and a great shopping experience. If you receive a damaged, defective, or incorrect item, we’re here to help. Please read our Refund & Returns Policy carefully before placing an order.

Return Eligibility

We accept return or exchange requests within 7 days of delivery only in the following cases:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.

To be eligible, the product must:

  • Be unused, unwashed, and unworn.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be accompanied by the original invoice or proof of purchase.

Size Exchange

We understand that choosing the correct size online can sometimes be difficult.

If the size you ordered does not fit, you may request a one-time size exchange within 7 days of delivery, subject to stock availability.

To qualify for a size exchange:

  • The product must be unused, unwashed, and unworn.
  • All original tags and packaging must be intact.
  • The item must be free from stains, perfume, deodorant marks, or any signs of use.
  • The exchange is available only for the same product in a different size.

If your requested size is unavailable, our customer support team will assist you with the available options.

Non-Returnable & Non-Refundable Items

Returns or refunds will not be accepted in the following situations:

  • The product has been used, washed, altered, or damaged after delivery.
  • Original tags, labels, or packaging are missing.
  • The request is made after 7 days from the delivery date.
  • The product was purchased during a clearance sale or special promotional sale (unless it is damaged or defective).
  • You changed your mind after placing the order.
  • Minor variations in color due to screen settings or photography.

Please read the product description, size chart, product images, materials, dimensions, and quantity details carefully before placing your order. All product specifications are clearly mentioned on the respective product page. Returns or refunds will not be accepted for reasons related to product quantity, specifications, or features that match the information provided on the product page.

Refund Policy

Refunds are issued only when:

  • The returned product passes our quality inspection.
  • The product is confirmed to be damaged, defective, or incorrectly delivered.

Once approved, refunds will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchange Policy

If you receive a damaged, defective, incorrect product, or need a size exchange, please contact us within 7 days of delivery.

Please include:

  • Order Number
  • Clear photos of the product
  • Photos of the packaging (if applicable)
  • A brief description of the issue

Once verified, we will arrange a replacement or exchange as applicable.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Return Shipping

If the return or exchange is approved due to our mistake (wrong item, damaged product, or manufacturing defect), Velmio Wear will arrange or bear the return shipping cost wherever applicable.

For approved size exchanges or any other customer-requested exchange, return shipping charges may apply unless otherwise specified by our support team.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery by emailing our support team.

To help us resolve your request quickly, please include:

  • Photos of the damaged or incorrect product
  • Photos of the packaging
  • Your Order Number

Failure to report the issue within this timeframe may affect your eligibility for a return or replacement.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Email: support@velmiowear.com

Contact Page: https://velmiowear.com/contact/

Important Note

By placing an order on Velmio Wear, you acknowledge that you have read the product description, size guide, pricing, quantity, and specifications before making your purchase. We encourage customers to review all product details carefully to ensure they select the correct item and size.